Shivam Financial Services. (SFS) is a professionally managed business solutions provider specializing in debt collection and multilingual customer support services for the BFSI sector. Established with the vision of becoming a trusted partner for leading banks, NBFCs, and financial institutions, SFS has built its reputation on integrity, reliability, and consistent performance.
With over 5 years of proven experience in managing collection portfolios for Bajaj Finserv, SFS has emerged as a credible partner in the debt recovery domain. Our expertise lies in delivering compliance-oriented financial recovery solutions through a combination of skilled manpower, advanced technology, and process-driven execution.
We operate a 400-seat dedicated call center in Durgapur, West Bengal, supported by a team of trained professionals fluent in Hindi, English, Assamese, and Odia, ensuring effective communication across diverse customer bases. Our services cover clients across pan-India (except South India), reflecting our reach and operational capability.
At SFS , we combine process discipline, client-centric strategies, and advanced infrastructure to help BFSI institutions achieve higher recovery rates, improved customer satisfaction, and long-term portfolio sustainability.
To be recognized as a leading and trusted partner for financial institutions across India by delivering innovative, compliant, and technology-driven business solutions.
State-of-the-art facilities ensuring seamless operations and exceptional service quality
Ergonomic workstations designed for agent comfort and efficiency.
Ensuring 24/7 availability with dual connectivity solutions.
Automated dialing, real-time monitoring, and customer data integration.
Live performance tracking and reporting for client transparency.
100% call recording with regular quality audits to ensure compliance.
Stringent security aligned with RBI standards and client-specific requirements.
Comprehensive data recovery and business continuity planning.
Dedicated corporate office at Durgapur with meeting rooms, training facilities, and administrative support.
BBS has developed deep expertise in financial recovery and collections with a proven track record of managing portfolios for Bajaj Finserv, one of India’s leading NBFCs.
Operational excellence in the debt recovery domain.
Successfully managing recovery operations across multiple regions.
Skilled supervisors, trainers, and agents for efficient management.
Foothold in North, East, and Central India, with scalability for new markets.
Supporting banks, NBFCs, and financial institutions with reliable solutions.
• Integrity – Upholding honesty, transparency, and compliance in every client engagement. • Client Satisfaction – Delivering measurable results while protecting client relationships and brand image. • Excellence – Striving for operational efficiency, process accuracy, and continuous improvement. • Accountability – Taking ownership of outcomes and maintaining consistent performance. • Innovation – Leveraging advanced tools, analytics, and automation to enhance service delivery.
To ensure credibility, compliance, and recognition, SFS holds multiple certifications and registrations:
Use the interactive map below to locate our office and plan your visit with ease. We’re strategically situated to serve clients across the region, offering a convenient point of contact for all your loan recovery and financial resolution needs. Whether you want to discuss a case in person, explore our customized recovery solutions, or simply connect with our team, we welcome you to drop by during business hours. Our team is always ready to provide guidance, answer your queries, and support you every step of the way.
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Trusted Partner in Debt Collection & Business Solutions
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